01
Link the asset to the order
Connect the serial number and site to the approved configuration, build record and delivery documents.
Know which machine each customer has.
Bourne reconciles shipment, as-built and field-service records by serial number. It flags gaps for review and carries approved changes into the asset history used by service.
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02
Record changes made in the field
Add repairs, retrofits, replaced parts and warranty decisions so the record reflects the machine in service.
03
Use the record to serve the customer
Find compatible parts, prepare a service response and see which equipment needs an upgrade review.
Installed base resources
All manufacturing resources ↗OEM guide
Installed base management for OEMs
Build an OEM installed base across asset identity, customer sites, as-maintained configuration, warranty, service, telemetry, spares and upgrades.
OEM guideHow to build an installed equipment record
Design an installed equipment record across durable asset identity, customer roles, sites, functional positions, configuration intervals, events, coverage and source evidence.