A worker checking a metal part with a caliper.

Close the quality issue only when the fix holds.

Bourne links the failed check to affected units, assigns the investigation work and follows corrective actions through verification. Quality owns disposition and closure.

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01

Start from the nonconformance

Gather inspection results, production records, supplier lots and customer reports into one case.

02

Assign the investigation and action

Track containment, root-cause evidence and corrective actions with clear owners and due dates.

03

Verify effectiveness

Check follow-up results against the original failure before closing the case. Confirm that the problem has stopped.

Quality resources

All manufacturing resources ↗
Manufacturing operations

Nonconformance and CAPA: two decisions, not one form

Separate the immediate disposition of affected material from the work that prevents the defect from returning.