Maintenance workers repairing a large gear.

Aftermarket service software

Bourne identifies the installed machine, checks its configuration and repair history, and prepares the right parts and service work. A technician or service owner handles the exceptions.

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Update the asset record after every service visit

Connect the as-sold configuration, build changes, installed serial number and field modifications.

Manufacturing operationsRecord · ASSET-PX750

···

ASSET-PX750

Update the asset record after every service visit

Confirm the asset record

Current configurationService casesParts

Asset configuration · ASSET-PX750PX750-044

BuiltSeal kit S4As-built record

Field changeSeal kit S5Installed on the asset

Parts selectionUse the current field configuration

Prepare the right service response

Use the asset and case history to identify parts, documents, warranty status and the person who should decide the next step.

Manufacturing operationsRecord · CASE-044

···

CASE-044

Prepare the right service response

Assign service review

Exception reviewSource recordsActivity

RecordCASE-044

ReviewIn progress

Next decisionAssign service review

Exception reviewCompared with CASE-044

CheckSource value

AssetPX750-044 · Antwerp

Last serviceSeal kit S5 installed

WarrantyCoverage review needed

The case points to the installed seal kit and prior repair. Warranty status needs review before a commitment.

Turn service needs into approved offers

Prepare a parts, repair or retrofit proposal with the right configuration and commercial terms.

Manufacturing operationsRecord · CASE-044

···

CASE-044

Turn service needs into approved offers

Approve the service offer

DecisionEvidenceActivity

RecordCASE-044

ReviewIn progress

Next decisionApprove the service offer

Decision recordCASE-044

Compatible kitS5 service packOn record

Repair scopeInspect shaft and replace sealOn record

ApprovalService manager pendingOn record

Prepared actionApprove the service offer

The proposed work matches the asset configuration. No offer goes out before scope and coverage are approved.

OEM aftermarket resources

All manufacturing resources ↗

OEM guides

The OEM customer lifecycle: from RFQ to installed base

Map the OEM customer lifecycle from RFQ, configuration, costing and proposal through PO review, order release, installed equipment and aftermarket work.

OEM guide