Motor selection, cable schedule and controls review
Do not start changed work before the customer pays for it.
A customer asks engineering for a “small change.” Work starts, sourcing reacts and commercial learns about it after the cost is sunk. Bourne gathers the technical, cost and schedule impact first, then prepares the change order and updates the baseline after approval.
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A customer request becomes free work when action starts before approval.
After award, a small technical request can change design hours, bought material, factory capacity and delivery. Teams often begin the work to protect the relationship while sales is still deciding how to charge for it.
Bourne compares the request with the accepted baseline, collects the cost and schedule effect and prepares the customer change before work begins.
A nozzle change reaches engineering after material is ordered.
- 01
Record
Bourne captures the customer request and identifies the affected baseline requirement.
- 02
Assess
Engineering, sourcing and planning provide the design, material and schedule effects.
- 03
Price
The commercial change includes cost, margin and the revised milestone.
- 04
Approve
The customer and internal owners accept the change.
- 05
Release
The revised instruction reaches the affected workstreams with the new baseline.
What should improve
Request to impact
Time to produce a complete cost and schedule assessment.
Work started at risk
Value of changed work begun before formal approval.
Change recovery
Approved customer value divided by the full cost of changes.
Frequently asked questions
Can Bourne stop work until a change is approved?
It can set workflow gates, alert owners and prevent downstream automated actions. Whether it hard-blocks an engineering or ERP action depends on the controls available in that system.
Can it reconstruct changes from email?
Yes. Bourne can identify a change request in correspondence and attach it to the order, but your team still confirms the scope and commercial treatment.
What does Bourne need before it can run commercial change control?
We start with a live commercial change control case, the source files your team used, the systems they checked and the final result. That gives us the real work, including the exceptions that a process diagram misses.
What happens when information is missing or contradictory?
Bourne does not fill the gap with a guess. It shows the missing or conflicting source, asks the right owner for a decision and keeps that answer with the case so the same question does not have to be solved again.
Can our team see why Bourne made a recommendation?
Yes. Each recommendation links back to the files, records, rules and prior decisions that support it. Your team can inspect the evidence before approving the next step.
Do we have to change the whole process at once?
No. We start with one workflow, one team and real customer work. Once it performs reliably, we connect the next step in the customer lifecycle.
Related guides
See commercial change control on your own work.
Bring one live case and the source material your team is using now. We’ll show you what Bourne can complete, what still needs judgment and how the result reaches the next person.