Sales-only configuration rate
Share of requests completed without routine engineering help.
Give sales a valid configuration without dragging engineering into every deal.
Sales can handle the common choices. The trouble starts when customer requirements fall between the rules and the answer lives in an old engineered order. Bourne proposes the configuration from product rules and prior work, then sends only the real exceptions to engineering.
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Most requests are familiar. The exceptions consume the week.
A configurator handles a request well when the product, options and constraints fit a maintained rule model. Industrial OEMs also sell work where the answer depends on a prior engineered order, a customer standard or an engineer’s judgment.
Bourne uses the rules where they exist, retrieves relevant prior work and sends only the unresolved exceptions to engineering. Sales sees which choices are proven and which still need approval.
A standard pressure package needs two non-standard options.
- 01
Match
Bourne maps the duty point and environment to the closest approved product family.
- 02
Configure
It applies the standard motor, vessel and control rules.
- 03
Separate
The low-temperature seal and enclosure remain outside the model.
- 04
Review
Engineering receives the two exceptions with similar delivered jobs.
- 05
Release
The approved configuration becomes the basis for cost, drawings and proposal content.
What should improve
Exception review time
Engineering time spent on choices outside the approved model.
Post-order configuration errors
Invalid or missing choices found after the customer order.
Frequently asked questions
Does Bourne replace manufacturing CPQ?
It can work with an existing CPQ or handle products that do not fit a rigid configurator. We decide that boundary from your product rules, engineer-to-order mix and current systems.
Can it work with Tacton or another configurator?
Yes. Bourne can prepare inputs, call the configurator, explain exceptions and continue the workflow through costing, approvals and handover.
What does Bourne need before it can run product configuration?
We start with a live product configuration case, the source files your team used, the systems they checked and the final result. That gives us the real work, including the exceptions that a process diagram misses.
What happens when information is missing or contradictory?
Bourne does not fill the gap with a guess. It shows the missing or conflicting source, asks the right owner for a decision and keeps that answer with the case so the same question does not have to be solved again.
Can our team see why Bourne made a recommendation?
Yes. Each recommendation links back to the files, records, rules and prior decisions that support it. Your team can inspect the evidence before approving the next step.
Do we have to change the whole process at once?
No. We start with one workflow, one team and real customer work. Once it performs reliably, we connect the next step in the customer lifecycle.
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See product configuration on your own work.
Bring one live case and the source material your team is using now. We’ll show you what Bourne can complete, what still needs judgment and how the result reaches the next person.